FLATULENCE - FREQUENTLY ASKED QUESTIONS


 

Q: How do I order?

A: The easiest way to order is by clicking this link which will take you to our products page.

From there you’ll be able to select the style and sizes of the products you’d like to purchase.

 
 

Q: Do you ship worldwide, how long does it take and how much does it cost?  

  

A: We do ship worldwide, with the exception of Kuwait, Malaysia, Somalia, Libya, Syria, Ukraine (Crimea & Sevastopol) & Yemen.

The length of time it takes will depend on your location and if you’ve chosen 1st or 2nd class postage when ordering.

For a list of all postage costs please click here.

 
 

A: It is very important that Shreddies fit correctly. For more information please refer to our flatulence sizing chart.

Q: How do I know what size to buy?

 
 

Q: How do I wash Shreddies?

A: To ensure your Shreddies remain effective, we recommend that you machine wash them at 40c with Soda Crystals only (available at most supermarkets) without conditioner or bleach.

Please use a large scoop (110ml-210ml) of Soda Crystals in each wash. If Soda Crystals cannot be located please use Baking Soda.

We recommend tumble drying them on a medium heat. You can also dry them over a radiator, but ensure that all moisture is removed from the carbon cloth before being worn.

Using any brand of detergent will prevent the carbon from working from the first wash.

Please note: Underwear can shrink by up-to 4% after first wash.

If correctly washed the underwear will remain effective for approx. 2 years.

 
 
 

Q: What is your returns policy?

A: We are happy for you to return your Shreddies within 1 month of purchase providing they haven’t been worn or washed and are still in the original packaging. Please ensure that you try your Shreddies on for size over a clean pair of your own underwear, so that you can return them for an exchange if necessary.

All returned underwear is inspected on return to our offices, and we reserve the right to reject any underwear showing signs of wear including hair, marks, stains or any evidence of washing.

Please enclose your order number and reason for returning in the package. If you're seeking a refund for an unwanted item, postage will not be refunded unless the product is faulty.

All exchanges are made at the cost of the customer.

We do not accept responsibility for goods lost in transit, therefore we strongly recommend that you send returns by registered post and retain proof of posting / tracking number.

Please return items to:

Shreddies, Cotes Mill, Nottingham Road, Loughborough, Leicestershire, LE12 5TL, United Kingdom.

If you are making an international return please state on the customs declaration that you are making a return.

The returns policy for incontinence underwear is different, so please refer to incontinence FAQs below.

 
 
 

Q: Do you sell Children’s Flatulence Filtering Underwear?

A: We make bespoke underwear for children, for more information please contact rebecca@myshreddies.com

 
 

Q: Why are they called Shreddies?

A: Shreddies is a colloquial term for underwear originating in the British Forces and is well known throughout the Commonwealth. During long repeated marches and drills the underwear fibers would break down and 'shred' leaving them unusable.  

 
 

Q: You don't stock my size, can you help?

A: If your size is not stocked please contact us at enquiries@myshreddies.com to find out more information about our bespoke service. 

 
 

Q: Do you sell via Amazon or eBay?

A: No, we have no listings on either website, and we have no authorised re-sellers on either website with the exception of Amazon.com in the U.S. All other listings are not authorised by ourselves and could well be offering counterfeit or used goods, please take extreme care when ordering from these websites. If you’re unsure about a listing please contact - rebecca@myshreddies.com and we’ll investigate the listings for you.

 

INCONTINENCE - FREQUENTLY ASKED QUESTIONS


 

Q: How long will my underwear remain absorbent for?

A: All of our incontinence underwear contains highly absorbent built in pads, which will remain absorbent for up to 200 washes, providing the wash care instructions are followed carefully.

 
 

Q: What is your returns policy?

A:  We are only able to accept returns if the products have not been opened, this is due to hygiene reasons so please carefully refer to our size charts to ensure that you select the correct size underwear.

 
 

Q: How do I know what size to buy?

A: It is very important that your absorbent underwear fits you correctly to ensure that all liquid is absorbed by the pad. Please refer to our incontinence sizing charts.

 
 

Q: How do I wash my absorbent underwear?

A: Once you are happy that your underwear fits you correctly we recommend that you wash them before use. Treatments applied to the garment during the manufacturing process can inhibit absorption of the product, so washing them before use is highly recommended. Please also ensure that you do not use any fabric softeners when washing your underwear and do not tumble dry them. Wash care instructions are clearly stated on the packaging.

 
 

Q: Do you ship worldwide?

A: Yes, we ship worldwide. Payment is made in Pounds Sterling using our online checkout; simply choose a style and size and proceed to the checkout.

Select a product.

Choose a size, colour and quantity.

Add further items as desired.

Select delivery location and proceed to our secure checkout.

 
 

Q: How long will delivery take?

A: Our usual delivery and dispatch times are listed below, however these are guidelines and can change depending on postage conditions.

For more information please contact: enquiries@myshreddies.com

UK : 1-3 working days

EU : 5-10 working day

International : 10-14 working days

We offer two postage options 2nd class / Air Mail or a Tracked & Insured service. Tracked & Insured offers customers a tracking number for the parcel and a faster delivery service.

 
 

Q: How much is delivery?

A: For postage costs please click here.